Description
AHEAD is seeking a highly experienced Senior Microsoft Dynamics 365 Support Engineer to join their enterprise managed services practice. The role involves leading diagnoses and resolutions of critical production incidents, performing in-depth root cause analysis, conducting advanced troubleshooting, developing and deploying fixes, optimizing system performance, collaborating with Microsoft Premier Support, partnering with various teams, authoring post-mortem reports, contributing to monitoring systems, providing technical guidance, and participating in an on-call rotation.
