Description
TTEC is hiring a Senior Operations Analyst to work onsite in Cebu City, Philippines. The role manages the team responsible for monitoring program performance, provides insights and recommendations on performance indicators and metrics, handles change requests, maintains database and reporting operations, supports associates with tools and systems, and audits sales results and performance scores. The position requires 2–3 years of leadership experience, team-management and client-relations experience, strong analytical and data-processing skills, and proficiency with Microsoft Office and collaboration tools.
