Description
The Operations Manager provides operational leadership and governance for field and service operations, overseeing corrective and preventive maintenance, manpower planning, SLA adherence, service quality, asset and spares management, vendor coordination, training, audits, root-cause analysis, and continuous improvement. The role requires a degree or higher in a relevant field, more than 10 years of IT experience, strong IT security knowledge, ITIL and NMIS skills, and proven ability to manage operations in SLA-driven environments.
