Description
Transcom is hiring a Senior Operations Manager for its Bacolod City site. The role leads customer-service operations, manages team leaders and production-unit performance, oversees budgets, forecasts, quality and quantity targets, profitability, client relationships, business expansion, and operational improvements. Candidates need a university degree or equivalent higher qualification, experience leading customer-service operations in telecommunications and sales, strong data and RCA skills, client-management ability, and team-management experience. Benefits include Day 1 HMO, teleconsultation, psychologist consultation, pharmacy access, a scholarship program, retirement fund, meals and medicine, insurance, and shuttle service.
