Description
TTEC is hiring a Senior Operations Manager for a call center role in Cape Town, South Africa. The position focuses on leading, coaching, and mentoring associates to meet customer satisfaction, service level, and quality goals, while managing team performance, attendance, training, and escalations. Candidates need at least 5 years of call center or equivalent experience, strong organizational and time management skills, a customer-focused mindset, and the ability to interpret data for reporting. The role is based on-site in Cape Town and offers career development, PTO, wellness and healthcare benefits, and performance bonus opportunities.
