Description
Keen Software House is hiring a Senior Player Support & Operations Specialist for Space Engineers and Space Engineers 2. The role owns the development of a scalable player support function, including workflows, ticketing, escalation, reporting, documentation, automation, and self-service processes. It combines hands-on player support with analysis of sentiment and feedback across Steam, Discord, support portals, and other channels, then translates findings into actionable insights for development teams. The position is based in Prague but offers remote work within Europe (CET +/- 2 hours).
