Senior Problem Manager at Datacom

Level: Senior
Posted: Jun 2, 2026

Description

Datacom is seeking a Senior Problem Manager to join their Customer Delivery business. The successful candidate will lead Problem Management processes, conduct Root Cause Analysis, drive fixes, and maintain governance. They will collaborate with Datacom delivery teams, Account Operational Managers, and the extended Problem Management team across Australia and New Zealand. The role requires Australian Citizenship and eligibility for an NV1 Clearance.

Required Skills

Problem Management
Root Cause Analysis
ITIL Foundation

Additional Information

Required Previous Experiences: at least 5 years’ experience in a Problem Manager Role or similar
Preferred Qualifications: detailed understanding of a wide range of technologies
keen interest to apply, and continue to develop, problem management skills
expertise in using appropriate tools and skillsets to bring an analytical approach to problem solving
passionate about driving outcomes and contributing to the success of our customer and internal teams
effectively work in a dynamic and changing environment, balancing competing priorities
customer centric approach, strong leadership skills and the confidence to engage at multiple levels, within both Datacom and the customer, as well as a number of third-party vendors