Summary from listing
Amplar Health is seeking a Senior Problem Manager to lead its enterprise Problem Management capability and improve service stability across a complex technology environment. The role owns the end-to-end Problem Management process, leads root-cause investigations and major incident responses, develops reporting and KPIs, coaches teams, and manages vendor and stakeholder relationships. It requires at least 8 years of Problem Management experience in a large enterprise, strong ITIL knowledge, proven root-cause investigation experience, and experience with service levels, reporting, and performance metrics; ServiceNow and ITIL certification are highly regarded.
