Description
VitalEdge is hiring a Support Analyst to provide functional support for the e-Emphasys ERP application, primarily in Finance and Accounting modules, for dealers and rental companies in the heavy equipment industry. The role manages issue assignment, tracking, prioritization, resolution, SLAs, customer communication, escalation, training, and support reporting, while coordinating with technical and product teams. Candidates need at least two years of ERP application support experience, a bachelor's degree in a relevant field, accounting or finance qualifications, Excel proficiency, and willingness to work rotational 24x7 shifts.
