Senior Product Manager at LawnStarter

Compensation

$140,000 – $170,000/yr

Setup: Remote
Type: Full-time
Level: Senior
Posted: Jun 2, 2026

Description

LawnStarter is seeking a Senior Product Manager for service delivery, focusing on quality, trust, and communication. This role involves shaping strategies, policies, and systems to enhance the post-booking experience, ensuring fair arbitration between customers and Pros, and improving AI-driven support. The ideal candidate will be AI-native, comfortable with two-sided decisions, proactive in designing outcomes upfront, a marketplace systems thinker, and data-informed.

Required Skills

AI Native
Marketplace Systems Thinking
Data-Informed
Outcome Design
Two-Sided Arbitration

Additional Information

Preferred Qualifications: AI-native. You use AI daily in your own work, and you have real intuition for how to *measure* whether an AI experience is actually good — not just whether it shipped.
Comfortable making two-sided calls. You can hold both the customer's and the Pro's interest in your head at once, and you're willing to make the call when they conflict — clearly, and with a rationale you'd defend to either side.
You design for the right outcome up front. You're not satisfied grading work after the fact — you'd rather get the expectations right at the start so the job goes well in the first place, for both the customer and the Pro.
A marketplace systems thinker. You see service delivery as a system of incentives, policies, and feedback loops — not a set of screens — and you design rules that hold up across edge cases and bad actors.
Data-informed. You live in the numbers that matter here — CSAT, resolution rate, eval scores, churn, deflection — and you know when the data is thin enough that a judgment call is needed.
Technically fluent. You partner with engineers on how AI and messaging systems work and give real feedback on design tradeoffs.

About LawnStarter

LawnStarter

lawn care, landscaping and outdoor services201-500

LawnStarter is a marketplace that makes booking outdoor home services easy for homeowners while helping small and medium sized businesses grow and succeed. LawnStarter says it has raised over $35M in venture funding and generates tens of millions of dollars in revenue per year. It describes its team as small and tight-knit and says it is growing fast.

Open roles: 213
New in 30 days: 102
Founded: 2013

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