Description
The Senior Product Manager - Digital Service Experience leads product strategy and domain roadmap for Cinch’s digital customer service ecosystem, including contact center engagement, self-serve, and field service management platforms. The role combines strategic ownership with hands-on leadership of product managers and analysts, coaching the team toward an empowered, outcome-based product model, owning domain KPIs, partnering with engineering, evaluating AI opportunities, and communicating strategy to senior stakeholders. It requires 6–10 years of product management experience, including product leadership and direct management of product managers or analysts, along with experience in digital customer service and related service platforms.
