Description
The Senior Program Manager will lead end-to-end global Service Desk programs across Operations, Product, TPM, and Field Engineering teams, translating ambiguous problem statements into scaled execution. The role owns program roadmaps, resource negotiations, executive reporting, risk escalation, continuous improvement, automation adoption, workforce planning, and customer experience outcomes across AMER, APAC, EU, and LATAM. Candidates need at least five years of cross-functional, program or project management, and cross-functional project delivery experience, plus experience using data and metrics to drive improvements; two years of process improvement experience and a relevant master's degree or MBA are preferred.
