Description
Amazon is hiring a Senior Program Manager to own the Voice of the Customer program for its Amazon Leo satellite network. The role will design and operate end-to-end customer feedback systems across consumer and enterprise segments, integrate surveys across multiple channels, build real-time monitoring and analytics infrastructure, lead cross-functional issue triage, establish escalation and quality-gate processes, and translate customer signals into business decisions. The position requires a bachelor's degree, at least five years of program or project management experience, and experience with data-driven improvement, cross-functional delivery, and senior-level communication. The role is based in Bellevue, Washington, with a base salary of $115,600 to $160,000 annually.
