Description
Blueprint is hiring a Senior Program Manager to drive operational excellence and continuous improvement across enterprise-level customer support delivery operations. The role leads 2–3 concurrent large-scale process improvement programs, applies Lean Six Sigma and change management methodologies, analyzes data, creates Power BI and Azure DevOps reports, develops SOPs and training materials, manages change adoption, and reports KPIs to senior leadership. Candidates need 10+ years of project or program management and change management experience, 5+ years with Azure DevOps and Power BI, Lean Six Sigma certification or equivalent experience, and strong analytical and cross-functional communication skills. The position is remote, preferably in the Greater Seattle, Washington area, with a stated Washington-state salary range of $140,000–$150,000 annually and medical, dental, and vision coverage.
