Description
Crunchyroll is hiring two Senior Customer Experience Program Managers to serve as strategic operational advisors for its Customer Experience organization. The role focuses on process excellence, operational transformation, scalable operating models, standardized change governance, workflow analysis, process redesign, enterprise initiative management, and change management for AI and operational initiatives. Candidates need a bachelor's degree in a relevant field, 12+ years of experience in process excellence, business process improvement, operational excellence, program management, management consulting, or customer experience operations, and knowledge of process mapping, Lean, Six Sigma, BPM, AI, workflow automation, Salesforce Service Cloud, and customer support technologies. The position is hybrid in Los Angeles, California, with a listed pay range of $144,000 to $160,000 USD.
