Description
Experian is hiring a Customer Experience Transformation Lead to map, analyze, redesign, and transform end-to-end B2B customer journeys. The role investigates root causes, conducts experience diagnostics, designs future journeys, builds business cases, coordinates cross-functional teams, defines success metrics, and tracks results. It requires strong analytical, data-driven, communication, and transformation skills, along with experience in customer journey mapping, service design, process improvement, digital transformation, and related areas.
