Description
The CCaaS Quality Assurance Engineer will ensure the quality of contact center as a service solutions through manual testing, API and IVR validation, client portal testing, defect tracking, backend data validation, and support for client change requests, version upgrades, capacity management, and system standardization. The role collaborates with cross-functional teams, maintains testing documentation, and follows a hybrid NICE-FLEX schedule of two office days and three remote days per week.
