Senior RMA Customer Service Transformation Engineer at NVIDIA

Department: Engineer, Process

Compensation

$176,000 – $276,000/yr

Setup: On-site
Location: California
Type: Full-time
Level: senior
Posted: Aug 28, 2026

Description

NVIDIA is hiring a Senior RMA Customer Service Transformation Engineer to lead transformation of customer service and case management processes across service and repair supply chain operations. The role owns customer-facing workflows, partners with cross-functional teams, improves CRM and workflow systems, analyzes case metrics and root causes, supports executive reporting, and builds scalable governance and performance practices. Candidates need over 12 years of enterprise customer relations and case coordination experience, knowledge of service and repair supply chain processes, experience with CRM and case management tools, and a bachelor’s degree or equivalent experience. The base salary is 176,000 USD to 276,000 USD, with equity and benefits, and applications were accepted until September 1, 2026.

Required Skills

Customer service
Case management
CRM platforms
Workflow tools
Case metrics
Cross-functional transformation

Additional Information

Minimum Education: Bachelor’s degree in business, supply chain, operations, engineering, information systems, or equivalent experience
Required Previous Experiences: Over 12 years of experience in large enterprise customer relations and case coordination, ideally within service, repair, and/or supply chain operations
Practical experience with customer service platforms and tools including SFDC, CRM, case management, ticketing, workflow, and service management systems
Knowledge of service and repair supply chain processes, including planning, logistics, inventory, fulfillment, and repair operations
Experience managing customer concerns, operational risks, and cross-functional issue resolution
Experience leading cross-functional transformation initiatives in a dynamic environment
Preferred Qualifications: Experience transforming customer service or case management operations for high-technology products with large enterprise and data center service providers
Experience refining processes, service tools, case workflows, routing rules, dashboards, automation, and self-service options
Lean, Six Sigma, APICS, PMP, ITIL, or similar operational certification
Strong executive presence and ability to lead critical customer or business issues in a fast-paced setting
Track record of using data, systems, and process development to drive measurable customer experience improvements