Description
Microsoft is hiring a Senior Security Customer Experience Engineer to serve as a technical lead and customer advocate for strategic enterprise customers in the Microsoft Security Cloud. The role manages complex escalations, coordinates incident response, performs root cause and health analyses, guides customers through platform capabilities and deployments, gathers customer feedback, and partners with product, engineering, support, and account teams to improve service reliability and product direction. The position requires a bachelor's degree in a relevant field and at least four years of technology, cloud, technical support, or customer experience engineering experience, along with English and Spanish proficiency.
