Description
The Senior Network and Security Analyst serves as the primary technical authority for high-value corporate clients, resolving escalated connectivity, telephony, and security incidents while reducing mean time to resolution and preventing escalation to Engineering. The role includes advanced multi-service troubleshooting, firewall and Wi-Fi management, VIP customer incident ownership, root-cause analysis, technical mentoring, activation and upgrade support, and process or automation improvements. It requires higher education, strong networking, optical, telephony, security, monitoring, and ticketing expertise, and follows a 5x2 schedule in a hybrid format.
