Description
Axon is hiring a Senior Service Delivery Manager to lead P1/P0 customer-impacting incidents and serve as Incident Commander during high-severity operational events. The role coordinates cross-functional response across engineering, infrastructure, product, support, NOC, and customer teams; drives accountability, incident timelines, root-cause analysis, and operational improvements; and participates in an on-call leadership rotation. The position follows a hybrid model with onsite work at a regional hub from Tuesday to Friday and requires 7+ years of relevant operational leadership experience. The disclosed base-pay range is $120,060 to $160,080 USD.
