Description
The Senior Service Delivery Specialist will drive performance and continuous improvement of IT support services for internal users or external clients, support desk operations, SLAs and KPIs, incident resolution, service status communication, and escalation handling. The role also mentors junior support engineers and Level 1 Team Leads, improves IT service management processes, and coordinates with external service providers and vendors. It requires a bachelor’s degree in a relevant field, seven years of IT support or service management experience, mobile-device support experience, and familiarity with Okta, ServiceNow, Jira, Chrome, and Mac. The position is full-time, offers a US base salary of $122,500 to $197,200 plus bonus and benefits, and is not eligible for immigration sponsorship.
