Description
Capricorn is hiring a Senior Service Designer to help build its Experience Strategy and Service Design centre of excellence. The role covers the full service design lifecycle, including current-state mapping, service blueprinting, research, synthesis, future-state service design, prototyping, validation, implementation enablement, and continuous improvement. The designer will work across digital, field, physical, and human channels to create experiences for members, preferred suppliers, and employees, balancing customer needs, business priorities, and operational realities. The position offers hybrid working with up to two days from home per week and includes health, wellness, leave, and other benefits.
