Description
The Senior Service Desk Analyst will serve as the technical lead for Workplace platform governance, architecture, modernization, automation, and incident resolution. The role covers Microsoft Intune, Entra ID, Azure Virtual Desktop, VDI, SCCM/MECM, PowerShell automation, device management, security baselines, compliance, and business continuity, while mentoring team members and contributing to the technology roadmap. A bachelor’s degree in a relevant technology field, corporate Workplace and device management experience, and specified Microsoft and ITIL certifications are required; the position offers a hybrid work model and medical, dental, and other benefits.
