Description
Zenzero is hiring a Senior Service Desk Engineer for a permanent hybrid role. The position owns complex and VIP support incidents, escalates issues to the Service Desk team, coaches and mentors engineers, maintains SLA and quality standards, supports service disruptions and change control, and collaborates with customers and internal teams. The role requires at least three years of experience in a managed services environment and knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows 11, MacOS, security fundamentals, ITSM tools, and ITIL frameworks.
