Summary from listing
The Senior Call Center Systems Engineer will architect, deploy, and maintain resilient contact-center infrastructure and SIP gateways, troubleshoot complex technical issues, analyze system and network performance, and serve as the primary technical liaison for clients, vendors, and internal teams. The role also leads and mentors front-end technicians and recommends improvements in IPT, SIP, CTI, and virtualization technologies. Candidates need at least five years of hands-on IPT or contact-center engineering experience, along with expertise in SIP, IPT, CTI, IP networking, virtualization, databases, troubleshooting, leadership, communication, and client service.
