Description
The Business Operations team is hiring a Senior Service Management Engineer to develop, support, and maintain IT service performance management processes. The role analyzes SLA and KPI performance, manages incidents, problems, changes, releases, configuration, monitoring, workflows, documentation, service providers, and security risks, and contributes to process improvement and project delivery. The position is available in O'Fallon, Missouri, or remotely in Kentucky, with a base salary of $96,000–$163,000 USD.
