Description
The Senior ServiceNow Developer will design, develop, and maintain scalable IT Service Management and Customer Service Management solutions on the ServiceNow platform. Responsibilities include configuring Incident, Problem, Change, Request, and Knowledge workflows; building Flow Designer and Service Portal solutions; developing Virtual Agent and Predictive Intelligence automation; integrating third-party systems; managing platform upgrades; creating Performance Analytics reports; and providing production support. The role requires at least five years of ServiceNow development experience, strong ITSM and CSM expertise, extensive JavaScript and integration experience, and Financial Services experience.
