Description

Calabrio-Verint is seeking a Senior Software Engineer, AI to lead the design, development, deployment, and optimization of AI-powered products and platforms. The role focuses on large language models (LLMs), agentic AI systems, applied machine learning, backend engineering, and data pipelines. This position involves creating production-grade AI systems capable of reasoning, planning, and executing tasks autonomously or semi-autonomously within defined business workflows.

Required Skills

NLP Algorithms
LLM Models
Machine Learning Models
Deep Learning
NLP Technologies
Generative AI Technologies
Foundation Models
Prompt Engineering
Retrieval-Augmented Generation
Structured Outputs
Agent Workflows
Agentic AI Solutions
Multi-Agent Orchestration Workflows
Data Inference Pipelines
Evaluation Frameworks
Model Selection
Prompt Efficiency
Token Usage
Serving Efficiency
Security Practices

Additional Information

Required Previous Experiences: 5+ years of end-to-end experience training, evaluating, testing, deploying, and monitoring machine learning models in production.
Hands-on experience building applications with LLMs, prompt engineering, retrieval-augmented generation, structured outputs, and model evaluation.
Experience with frameworks or platforms for LLM and agent orchestration, such as LangChain, LangGraph, Strands AI, or equivalent architectures.
Experience designing or building AI agents that use planning, memory, tool calling, workflow orchestration, agent-to-agent and external system integration to complete multi-step tasks.
Strong experience with Python and backend frameworks such as Flask or Django for building production APIs and AI services.
Strong understanding of machine learning fundamentals and practical experience with NLP tasks such as text classification, NER, clustering, topic modeling, semantic search, and conversational AI.
Experience with fine-tuning LLMs and transformer-based models such as BERT, RoBERTa, ALBERT, and a solid understanding of tokenizers, embeddings, pre-trained models, and adaptation techniques.
Experience with SQL and NoSQL databases, vector databases or embedding stores, and data pipelines for AI applications.
Experience with model serving, observability, evaluation, error analysis, prompt/version management, and monitoring of AI systems in production.
Familiarity with Linux systems and standard software engineering practices including testing, CI/CD, APIs, and version control.
Preferred Qualifications: Experience with AWS, Azure, or GCP
Experience with Docker and Kubernetes
Experience with ETL and Data Engineering projects
Experience with PostgreSQL, Snowflake, or MongoDB
Experience with Kubeflow, or Airflow

About calabrio

calabrio

Customer engagementMelville, NY, US

Verint is a leader in CX automation providing an open platform and AI-powered bots that help organizations automate customer experience workflows, improve service quality, increase agent productivity, and deliver AI business outcomes.

Open roles: 19
New in 30 days: 1
Founded: 1994

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Serco Asia Pacific, Community Services

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Senior Software Engineer, AI at calabrio

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