Description
The NiCE NTR-x Product Support Engineer installs, integrates, and configures the NiCE NTR-x recording solution remotely; develops and configures software features; plans and executes testing; supports customer UAT and solution verification; assists with NiCE integration points; provides technical support and solution design; escalates issues; and communicates progress and risks to customers and management. The role requires financial-services or banking experience, NiCE or similar recording-systems experience, Windows Server and telephony knowledge, networking and troubleshooting skills, basic SQL or shell scripting, and strong customer-facing abilities.
