Senior Software Engineer II-Enterprise Tools Engineering Architect at Staples Canada

Setup: On-site
Location: Framingham, Massachusetts
Type: Full-time
Level: lead/mgmt
Posted: Aug 27, 2026

Description

Staples is hiring an onsite Enterprise Tools Engineering Architect in Framingham, Massachusetts to lead the architecture, design, and evolution of enterprise observability platforms. The role focuses on APM, infrastructure monitoring, session replay, log analytics, distributed tracing, OpenTelemetry, and AI-driven observability, while establishing governance, integration frameworks, platform standardization, and cross-functional observability practices. The architect will also evaluate and adopt new technologies, manage vendor relationships, and lead a team of engineers across multiple domains.

Required Skills

APM
Distributed tracing
OpenTelemetry
Infrastructure monitoring
Session replay
Log analytics
Python
Bash
Vendor management
SRE practices

Additional Information

Minimum Education: Bachelor’s degree in Computer Science, Engineering, or a directly related field of study
Required Previous Experiences: 10+ years of progressive experience in observability, APM, and infrastructure monitoring with architecture-level ownership
Deep expertise designing and administering APM platforms, including distributed tracing, transaction monitoring, and service dependency mapping
Strong background with infrastructure monitoring platforms and system-level telemetry across compute, network, storage, and hybrid cloud environments
Experience with session replay and user experience platforms, including correlating user behavior with backend performance and system health
Experience with log analytics platforms, including data ingestion, routing, indexing strategies, and retention management
Ability to design cross-platform observability architecture integrating APM, infrastructure, logs, and session data with cloud platforms, CI/CD pipelines, and enterprise systems
Proficiency in Python and Bash scripting and automation for platform configuration, scaling, and governance framework definition
Strong leadership and cross-functional collaboration skills, including strategy, roadmaps, and platform standardization
Excellent vendor management skills and the ability to influence technical direction and resolve challenges efficiently
Preferred Qualifications: Certifications in one or more observability platforms
Experience with AI/ML-driven observability, anomaly detection, or AIOps platforms
Familiarity with generative AI or agentic frameworks applied to observability workflows
Experience in multi-vendor observability environments and tool rationalization efforts
Strong understanding of SRE practices, including SLOs, error budgets, and reliability engineering
Experience supporting large-scale, high-traffic B2C and B2B platforms
Translation Company Name: Staples Canada