Senior Solutions Architect at Cresta

Setup: Remote, Hybrid
Type: Full-time
Level: Senior
Posted: Jun 2, 2026

Description

Cresta is seeking a Senior Solutions Architect to join their team. This role involves leveraging domain expertise in Customer Experience (CX) and related ecosystems, serving as an authoritative source on platform integrations, owning the Technical Architecture blueprint from pre-sales to post-sales, and collaborating with various internal and external teams to meet customer needs. The ideal candidate will have extensive experience in enterprise architecture, cloud platforms, AI/ML, and data systems.

Required Skills

Customer Experience (CX)
Call Center infrastructure
Chat platforms
AWS services
Workforce Management
Automation
ChatBots
CRM
Integrations
Telephony and Contact Center Infrastructure
AWS Connect
Genesys
Five9
integration options
APIs
iPaaS
UI Integrations
enterprise architecture
cloud platforms
AI/ML
data systems

Additional Information

Required Previous Experiences: Large scale enterprise software implementations and solutions architecture.
Extensive experience in large scale enterprise software implementations and solutions architecture.
Preferred Qualifications: Deep understanding of how enterprises leverage Generative AI solutions.
Highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful.
Able to build strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.
Experience managing and advising on large-scale programs with multiple stakeholders and dependencies.

About Cresta

Cresta

contact center AISunnyvale, CA, US201-500

Cresta is the generative AI platform for customer experience, unifying human and AI agents to drive measurable business outcomes for the world's largest enterprises.