Description
The Senior Specialist, Customer Service & Support Management will manage daily order-backlog activities, monitor customer demand forecasts, resolve logistics and customs issues, and work with customers, sales teams, and internal stakeholders to improve service performance and revenue achievement. The role also involves analyzing supply-chain weaknesses, enforcing ST terms and conditions, and coordinating capacity adjustments. Candidates need at least three years of experience in customer service, order fulfillment, supply chain, or a related field, along with strong communication, stakeholder management, analytical, and problem-solving skills.
