Description
Klaviyo is hiring a Senior Staff Engineer, Applied AI (Customer Agent) to set technical and product direction for a 0-to-1 agentic customer-support platform. The role owns production orchestration, evaluation, guardrails, memory and context, self-healing, failure handling, security, and reliability; it also involves writing code, reviewing architecture, mentoring engineers, partnering with product and data science, and evaluating emerging AI technologies. The position is based in Boston and is an in-office role, with a base salary range of $216,000 to $324,000 USD across United States locations.
