Description

ServiceNow is looking for a Senior Staff Technical Program Manager to lead critical cross-functional programs within their APEX organization. The role involves driving large-scale initiatives, translating business goals into execution strategies, managing complex projects, and fostering an AI-native culture. The ideal candidate will possess extensive program management experience, a passion for integrating AI into workflows, and strong leadership skills.

Required Skills

Program Management
AI Integration
Cross-functional Leadership
Execution Skills
Strategic Thinking
Communication Skills
Organizational Skills
Collaboration & Influence

Additional Information

Required Previous Experiences: 10+ years of hands-on program management experience in large, complex enterprise environments.
Preferred Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, insights, or problem-solving — including AI-powered tools, workflow automation, AI-enabled insights, or exploring AI’s potential impact on program management and the industry.
Demonstrated ability to guide high-visibility, cross-functional initiatives with clear ownership of outcomes, not just activities.
High energy, disciplined execution skills, and unconditional bias for action; works singly and remains highly productive with minimal oversight.
Ability to see the big picture while remaining execution-oriented — holding strategic frame and operational detail simultaneously and moving fluidly between them.
Effective communicator — written and verbal — who uses AI tools to draft, refine, and tailor communications; able to convey complex ideas clearly across executive and working-level audiences at speed, and comfortable directing AI agents and iterating on outputs in ambiguous, high-stakes environments.
Promote AI-native ways of working across the APEX Strategic Programs team — evaluating, adopting, and scaling AI tools that increase team throughput, reduce coordination overhead, and surface insights faster across complex program portfolios.
Solid organizational skills with an uncompromising regard for quality; proven track record creating repeatable, scalable processes that drive efficiency and consistent delivery.
Strong collaboration, relationship-building, and influence skills — masterful at bringing people together across functions, levels, and geographies without direct authority; a true servant executive
Experienced and assured creating executive-facing materials and presenting to senior Principals; effective listening, powerful questioning, strong facilitation, and excellent negotiation and conflict management skills.
Passion for working with people in technical environments.
Background in enterprise software or SaaS highly desirable; experience in customer-facing, management consulting, or corporate strategy roles is a plus.
Project Management Professional (PMP) certification or equivalent preferred.

About ServiceNow

ServiceNow

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Senior Staff Technical Program Manager at ServiceNow

Description

Required Skills

Additional Information

About ServiceNow

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