Description
The Senior Customer Success Manager will manage a portfolio of strategic accounts, driving retention, ROI, onboarding, upsell, cross-sell, and expansion while serving as a senior point of contact for sensitive customer issues. The role also contributes to Customer Success team maturity by developing processes, establishing best practices, training new hires, and advising the Team Lead on complex matters. Candidates need at least five years of experience in Customer Success, Account Management, or strategic account management, bilingual French and English communication, and experience managing demanding clients and long decision cycles. The position offers fully paid individual health insurance, six weeks of vacation, and a hybrid work arrangement.
