Description
Canoe Intelligence is hiring a Senior Support Analyst in Jacksonville, Florida, or New York City, New York, in a hybrid arrangement. The role manages complex client inquiries, troubleshoots production issues, escalates cases, trains customers and internal resources, collaborates with Product, Data Operations, and Relationship Management teams, and contributes to knowledge-base content and support initiatives. Candidates need a basic understanding of SQL, APIs, and Python, along with experience using client-support tools such as Salesforce, Zendesk, Jira, or Confluence. The position offers a base salary of $85,000–$95,000 plus bonus, medical, dental, and vision benefits, flexible PTO, and other employee benefits.
