Description
Dune London is hiring a Senior Support Analyst to support users, business-critical applications, digital and e-commerce platforms, and infrastructure across its stores, distribution centre, and head office. The role provides second-line support for platforms such as Salesforce and Shopify, manages incidents and service requests, escalates issues to third-line teams and external suppliers, supports over 500 users, and mentors junior team members. It is based primarily at the London head office with blended office and remote working, shift coverage, and occasional travel to remote sites.
