Description
MRI Software is hiring a Support Analyst to provide frontline telephone and email support for Strata Master and Strata Master Cloud users. The role combines accounting knowledge with technical troubleshooting, case management in Salesforce CRM, software setup and configuration, diagnostics for escalation, and support across strata workflows such as reporting, invoicing, arrears, and maintenance. Candidates need at least one year of practical accounting, bookkeeping, finance operations, or trust accounting experience, along with the ability to troubleshoot software issues and communicate clearly. Shift coverage may be required, and benefits include flexible working arrangements, a performance-related bonus, and additional leave.
