Description
Elastic is hiring a Support Engineer to provide expert technical support to US Federal customers, resolve issues within contractual SLAs, maintain customer relationships, and improve support processes. The role requires a technical background in areas such as system administration, network engineering, or software engineering, experience in Linux/Unix environments, strong English communication skills, and a customer-oriented approach. Candidates will work four ten-hour US overnight shifts, initially during the day in the US-East for training, and must pass US Government background checks. The role offers a base salary of $113,100–$178,900 USD, with higher ranges in select locations, plus stock program eligibility and other benefits.
