Description
Clutch is hiring a Senior Support Engineer to resolve high-severity and complex technical issues, lead incident response, identify recurring failure patterns, and develop reusable solutions and internal tools. The role partners with Support, Customer Success, Engineering, and Product to improve reliability, reduce repeat issues, and influence roadmap decisions. It requires 6+ years of customer support or support engineering experience, SQL and log-analysis skills, AWS SaaS implementation experience, and incident-escalation ownership. The position is remote, offered on a contractor basis, and does not provide visa sponsorship.
