Description
GitLab is hiring a Support Engineer to work at the intersection of customer support and engineering. The role handles complex customer issues, escalations, Linux and Ruby on Rails troubleshooting, bug reproduction, documentation, support-process improvements, and collaboration with Product, Development, Infrastructure, Customer Success, and Sales. It includes weekday and weekend daytime on-call rotations, hiring participation, and mentorship of teammates. The position is remote, requires fluent Korean, and welcomes candidates with varying levels of experience.
