Description
OpenAI is hiring a Senior Support Engineer to resolve complex technical issues for public-sector and enterprise customers, including U.S. government agencies operating under FedRAMP requirements. The role involves troubleshooting high-impact issues, providing technical guidance, partnering with Engineering, Product, and Operations, and using scripting, automation, and AI capabilities to improve support workflows. It requires 8+ years of experience in User Operations, Engineering, Support Engineering, or a similar technical role, strong SaaS troubleshooting and Python automation skills, and a bachelor’s degree or equivalent practical experience. The position uses a hybrid model with three office days per week, offers relocation assistance, and requires U.S. citizenship and a Tier 4 background investigation.
