Description
OpenAI is hiring a Senior Support Engineer to resolve complex technical issues for customers using support tickets and live calls. The role covers API failures, integrations, authentication errors, production incidents, debugging, and escalation, while partnering with Engineering, Product, and Operations to improve systems and automate workflows with scripting and AI. The position requires 8+ years of experience in User Operations, Engineering, Support Engineering, or a similar technical role, strong SaaS troubleshooting and Python automation skills, and a bachelor’s degree in a relevant technical field or equivalent practical experience.
