Description
This Oracle technical support role serves as a customer-facing point of contact, troubleshooting moderately complex issues and resolving service requests for assigned Oracle products. The role also prepares and delivers training for product releases, documents troubleshooting guidance and Knowledge Base articles, collaborates with internal teams on advanced technical issues, and contributes to process, workflow, and customer experience improvements. It includes vertical lead responsibilities for complex cases, product training, knowledge documentation, and services translation, and is intended for U.S.-based or U.S. customer-facing work.
