Description
Microsoft is hiring a Senior Support Escalation Manager to serve as the primary contact for escalated customer and partner issues, resolve complex incidents, lead cross-functional and regional initiatives, improve resolution processes, manage vendor relationships, and coordinate with senior stakeholders. The role requires a master's degree with 4+ years of relevant experience, or a bachelor's degree with 6+ years, or 9+ years of experience, along with rotational on-call availability, Category 2A security clearance eligibility, and Microsoft security screening eligibility. Preferred qualifications include project management experience, Microsoft product experience, Azure or Microsoft 365 certifications, and advanced technical proficiency in Microsoft Cloud technologies.
