Senior Support Expert at SAP

Language

Location: France
Type: Full-time
Level: senior
Posted: Sep 21, 2026

Summary from listing

Serco is seeking a Senior Support Expert to support EUROCONTROL’s Datalink Test Facility in Brétigny-Sur-Orge and other European locations. The role focuses on interoperability testing, technical validation, investigation support, troubleshooting, and stakeholder assistance for ATN Baseline 1 datalink services and future ATS-B2 capabilities. It requires a relevant technical university degree, strong English, extensive ATM, CNS, datalink, interoperability testing, test-facility, and stakeholder experience, along with knowledge of ICAO, EUROCAE, and related datalink standards.

Required Skills

ATN architecture
CPDLC
Interoperability testing
IP networking
Technical reporting
Stakeholder engagement

Additional Information

Minimum Education: Completed university degree in Computer Science, Telecommunications, Aeronautical Engineering, or an equivalent technical discipline
Required Previous Experiences: At least 8 years of relevant ATM, CNS, or datalink experience, including ATN routers or end systems
At least 5 years of interoperability testing, validation, or technical experimentation experience
At least 5 years operating, maintaining, or configuring technical test facilities, validation platforms, or laboratory environments
At least 2 years drafting technical reports and documentation
At least 5 years working with operational stakeholders such as ANSPs, airlines, or CSPs
At least 2 years working with ATS-B2 services and associated standards
Preferred Qualifications: Postgraduate qualification or specialisation in Air Traffic Management, Communications Systems, or Network Technologies
Knowledge of French
Knowledge of ICAO, EUROCAE, RTCA, and AEEC datalink standards
Knowledge of datalink deployment and operational environments
Experience administering Linux/Unix systems in operational or testing environments
Experience conducting knowledge transfer activities
Translation Company Name: Serco Plc