Description
Fun is hiring a Senior Support Lead to manage day-to-day external support operations, triage escalations to engineering, build and own support tooling and quality assurance, support enterprise reporting, manage an external support partner, and cover the queue when leadership is unavailable. The role requires 5–7 years of customer support, support operations, or customer experience experience, including experience managing an outsourced or offshore team and using modern support tooling. It is primarily in-person at Fun’s Midtown, New York City headquarters, with Monday through Thursday collaboration and optional Friday work-from-home, and offers a base salary of $168,000 to $250,000 per year.
