Description
Paragus IT is hiring a full-time Senior Case Agent for its Service Desk team. The role troubleshoots complex networking, Microsoft 365, and application issues; provides escalated technical support and on-call coverage; leads root cause analyses; documents cases; mentors peers; and improves processes. Candidates need at least five years of relevant IT experience, strong Microsoft 365 and networking expertise, RCA experience, and excellent communication skills. The position offers hybrid work, medical, dental, and vision insurance, a 401(k) match, and compensation of $74,000 to $97,500.
