Description
The role manages customer IT infrastructures through installation, configuration, operation, and maintenance; provides on-site and telephone consulting; handles second- and third-level incident and problem management; updates ITSM records; escalates issues; implements changes; supports customer projects; and identifies up-selling opportunities. It requires completed technical vocational training, at least five years of experience in larger environments or with an IT provider, strong customer orientation, German fluency, and English as an advantage.
